Complaints

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and we will do all we can to make sure you’re satisfied with the guidance and support we offer.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

When you have a complaint about Chameleon Web Services, your first port of call should be our Customer Service Team. You can contact them on 0121 663 0456 or complaints@chameleonwebservices.co.uk.

If you don’t feel the issue is resolved then take your complaint to the Head of Service Delivery by writing to our Head Office.

Service Delivery,
Head Office,
Old Bank Buildings,
Upper High Street,
Birmingham,
B64 5HY.

We acknowledge complaints within two working days of receiving them. We will then look into the issue and aim to respond within 10 working days. If it requires a longer investigation, we’ll get in touch within those 10 working days to let you know when you can expect us to respond.